Membership

• When registering as a member, please enter your member name, email address, password, and verification code. Please also read the User Agreement carefully before completing registration.
• Your member name is not case-sensitive.
• Your password must contain at least 6 characters. Uppercase and lowercase letters are treated as different characters.
• Personal information is used only as supplementary contact information. Except for your email address, all other personal information fields are optional.

• Before placing your first order, you must create at least one shipping address. Address information is used only for product delivery.
• Your first shipping address, phone number, name, and related information can also be edited or modified when placing your first order.
• Members can save up to 5 shipping addresses. If you have multiple addresses saved, please make sure to select the correct shipping address before placing your order.

• After a new member registration is completed, iSwim Fashion will send an email verification message to verify your email address.
• If you do not receive the verification email, please check whether the email was missed or moved to your spam folder. If you still cannot find it, you can resend the email verification message from the Member Center.
• Email verification is used to confirm whether you can normally receive emails sent by iSwim Fashion. This verification process is not directly tied to your membership status.
• If you change your email address in your personal information, your email status will become unverified. Please resend the email verification message and complete verification again.
• We strongly recommend completing email verification to make sure you can receive our emails normally. If you forget your password, a correct email address will be required for password reset.
• If you use a free email service such as Yahoo, we recommend adding our email address to your contacts to reduce the chance of missing emails. The customer service email for iSwim Fashion is sxy4man@gmail.com

• If you forget your password, you must enter the required information registered with your account, including your member name and email address. After submission, iSwim Fashion will send a password reset email to your mailbox.
• Click the link in the password reset email, or copy the URL from the email and paste it into your browser, to create a new password.
• If you forget the email address used for member registration, you can leave your member name on the  Public Message Board. After checking your account, we will send a message to the email address registered with your account. Please check your commonly used email inboxes before returning to reset your password.
• Looking up the registered email address by member name is a manual process. Customer service will check the information first and then send the message manually. Please check your mailbox again later. If you do not receive the email after some time, please check your spam folder first or leave another message for customer service.
• To protect member privacy and personal information, we are unable to look up a registered member name by email address. Thank you for your understanding.

• If you need to change your member name, please leave a message on the Personal Message Board in the Member Center and tell us the new member name you would like to use.
• If the new member name has not been used by another member, iSwim Fashion will update it and reply on the Personal Message Board under your new member name.
• Changing a member name is a manual process. Please wait before using your new member name to log in. If you cannot log in with the new member name, please log in with your old member name first and check our reply in the Member Center.
• If you have two member accounts and would like to merge them, please also leave a message on the Personal Message Board. iSwim Fashion will help check whether the related orders and information belong to the same person. Rewards Points, Level Points, order records, member messages, product reviews, and cash balance will be organized and transferred together. Existing Rewards Points and Level Points will be transferred, but the 1,500 points given at member registration will not be counted twice. The canceled account will be kept only for record lookup.
• Merging accounts is not only about organizing information. It also helps keep your sexy journey in one clear place.

Latest update: 2025/07/16 — Order records, member messages, and product reviews will be transferred together.

VIP Members

• New members receive 1,500 Level Points upon registration. Members earn 1 Level Point for every NT$1 spent.
• If your Level Points reach 7,500 points within one year, you will become a VIP1 member and enjoy a 3% price discount throughout the membership period. VIP1 prices will be automatically displayed on product pages.
• If your Level Points reach 16,500 points within one year (31,500 points, revised on 2025/4/13), you will be upgraded to VIP2 and enjoy a 6% price discount. The discount was increased from 5% to 6% on 2024/10/24. VIP2 prices will be automatically displayed on product pages.
• The VIP membership period is valid from the effective date until the same calendar date of the following year plus one day. If you reach VIP2 during your VIP membership period, the VIP2 discount will be applied automatically, with the same expiration date as your VIP1 membership.
• VIP renewal qualification: Within one year, 7,500 accumulated Level Points qualify for VIP1 renewal, and 16,500 accumulated Level Points qualify for VIP2 renewal.
• Other VIP benefits: VIP members may receive VIP coupons from time to time and enjoy VIP DAY exclusive offers on the 18th of each month, except for the November 18 anniversary event and selected special promotion periods.

Premium Members

• Premium membership was introduced on October 24, 2024.
• Premium membership can be obtained in two ways: members are upgraded automatically when their Level Points reach 301,500 points, or they may purchase the membership directly from the Premium Membership product page.
• Premium members enjoy a 12% price discount. Product pages will automatically display PREM prices.
• The Premium membership period is valid from the effective date until the same calendar date of the following year plus one day.
• Other Premium benefits include both Premium and VIP coupons, as well as VIP DAY exclusive offers on the 18th of each month, except for the November 18 anniversary event and selected special promotion periods.
• Premium member prices are equivalent to the discounted price of a 5-piece bundle, making Premium membership especially suitable for members who frequently purchase bundle sets.

Note 1: The membership period for Premium and VIP members is calculated as: effective date + 1 year + 1 day. After expiration, Level Points accumulated from orders within the previous year will be calculated automatically, excluding orders placed on the effective date.

Note 2: Taking VIP membership as an example, whether or not your accumulated Level Points from the previous year meet the VIP renewal qualification, those points will still be retained. This helps you accumulate points toward VIP status more quickly. If your new membership year changes from VIP2 to VIP1, the retained points can still help you reach VIP2 again more quickly.

• All order records will not be deleted, even upon member request.
• Personal Message Board records, questions, suggestions, and related messages cannot be deleted by members.
• Coupon records, favorite product records, product reservation records, and related history cannot be deleted by members.
• All member-related data listed above may only be cleared by iSwim Fashion at specific times for historical data older than a certain year. The clearing date will be announced in the Member Center. Once old data has been cleared, it will no longer be available for lookup.
• iSwim Fashion has a site administrator. Members who attempt to interfere with site operation or data may have their membership canceled directly.